Getting started

Create an account or accept an invite, then open the first app from the same sign-in.

ShellStack is where the organisation lives. You sign in here once. TurtleTime, Tides, Kraken and Shelly then open already signed in, on the workspace you picked. Do not register again inside a product. That creates a second personal account that cannot see the organisation’s clients, hours or pages.

Create an account

  1. Open Create account Register with your name, work email and a password of at least 8 characters. If your organisation has switched signup off, the page says coming soon and an owner must invite you.
  2. Verify your email if asked The form switches to a check-your-email state. Use the link in the message, or resend it. Some organisations require verification before an invite can be accepted.
  3. Land on Today Today is the signed-in home. It summarises what needs you, the agenda, and recent updates. Apps, in the sidebar, is the launcher for the products you are allowed to open.

Sign in

Sign-in starts with your email. ShellStack then shows the methods available for that address. If the email belongs to more than one organisation, pick the organisation first. After that you either enter a password, or continue with your organisation’s single sign-on. Google and GitHub are not sign-in methods on this screen.

Accept an invite

  1. Open the link from the email The page names the organisation before you join. Check it is the one you expect.
  2. Sign in or create an account If you already have a ShellStack account, sign in. If you do not, create one. The invite brings you back afterwards.
  3. Accept Your role, product access and workspace limits are already set by the person who invited you. You do not pick them yourself.

If an app is missing

Apps only lists products your membership allows. Shelly also requires the organisation to be on an AI plan. Ask an owner or admin to grant the product on Settings → Team. Signing up inside the missing app will not fix it.