Error codes

What the message means, and the reference code to send if you need a hand.

If an action does not complete, the product shows a short explanation, a next step, and a reference code such as E-NET-001. The message is for you. The code is so support can find the same case. Related problems share one code when the meaning is the same. Where the table says Can retry, the product offers a try-again action.

Codes you may see

• E-AUTH-001 Sign-in rejected. Sign-in was not accepted. Check your details and try again.
• E-AUTH-002 Session ended. Your session has ended. Sign in again to continue.
• E-AUTH-003 No access. You do not have access to this. Ask an administrator for access.
• E-VALID-001 Details need fixing. Some details need correcting before this can be saved.
• E-DATA-001 Not found. We could not find what you asked for. It may have been removed.
• E-DATA-002 Conflict. This conflicts with existing information. Review it and try again.
• E-LIMIT-001 Too many requests. Too many requests right now. Wait a moment and try again.
• E-NET-001 Could not reach service. We could not reach the service. Try again in a moment.
• E-EXT-001 Capability unavailable. The capability is unavailable right now. Try again shortly.
• E-EXT-002 Capability could not finish. The capability could not complete that request. Try again, or adjust the input.
• E-SYS-001 Something went wrong. Something went wrong on our side. We have recorded it. Try again.
• E-SYS-002 Maintenance. This feature is temporarily unavailable while we carry out maintenance.
• E-CLIENT-001 Offline. You appear to be offline. Check your connection and try again.
• E-CLIENT-002 Unreadable response. We could not read the response. Reload the page and try again.