If an action does not complete, ShellStack shows a clear message and a Reference code — for example E-AUTH-001. The message explains what happened. The code helps us find the same issue quickly if you need a hand.
What you will see
- A short explanation of what went wrong.
- A suggested next step, such as trying again or checking your details.
- A Reference code you can share with support, written like Reference: E-NET-001.
If you contact support, include the Reference code and what you were trying to do. That is usually all we need.
Codes you may see
Related problems often share one code when the meaning for you is the same. Where it says Retry, the product offers a try-again action.
E-AUTH-001Sign-in rejected
Sign-in was not accepted. Check your details and try again.
E-AUTH-002Can retrySession ended
Your session has ended. Sign in again to continue.
E-AUTH-003No access
You do not have access to this. Ask an administrator for access.
E-VALID-001Details need fixing
Some details need correcting before this can be saved.
E-DATA-001Not found
We could not find what you asked for. It may have been removed.
E-DATA-002Conflict
This conflicts with existing information. Review it and try again.
E-LIMIT-001Can retryToo many requests
Too many requests right now. Wait a moment and try again.
E-NET-001Can retryCould not reach service
We could not reach the service. Try again in a moment.
E-EXT-001Can retryCapability unavailable
The capability is unavailable right now. Try again shortly.
E-EXT-002Can retryCapability could not finish
The capability could not complete that request. Try again, or adjust the input.
E-SYS-001Can retrySomething went wrong
Something went wrong on our side. We have recorded it. Try again.
E-SYS-002Maintenance
This feature is temporarily unavailable while we carry out maintenance.
E-CLIENT-001Can retryOffline
You appear to be offline. Check your connection and try again.
E-CLIENT-002Can retryUnreadable response
We could not read the response. Reload the page and try again.